I recently read an article about a hostage negotiator that has significantly changed the way I interact with people. Specifically, I’ve become a much better listener and it now matters less to me that I talk or am even heard in casual conversations.
We’ve all said, “I don’t want to get my hopes up.” Whenever the possibility of a good opportunity is in sight, or you start dating someone new, or your boss hints at a job promotion, our reaction is often to not get our hopes up. It seems smart, right?
It’s called The 80/20 Principle. The book was written by Richard Koch and the argument is this: 80 percent of the results you’re getting at work flow from just 20 percent of your efforts. And not only this, but 80 percent of your profit likely comes from 20 percent of your products.
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